1.     Maintaining desired font size.  The website is designed to make your chosen text as large as possible on the stamp or sign.  If you want a specific font size, such as 12pt.

Select "No" on the "optimize" setting (lower left side of screen)

2.     Getting on the correct website.  Type address in top address bar.  Address should follow: http://www.    Ensure the address remains as  http://www.diy.trodatmarking.ca    (not in Google or Bing)

3.     Difficulty with internet browser.  If you are having trouble with one particular internet browser, try another type.  Firefox, Chrome, Safari, Internet Explorer.

Some workplace I.T. departments have security settings in place that may affect the functionality of the website.

If problems persist with functionality, one unusual but effective solution is to use this website to create your custom product on another computer or your computer at home.

4.     Font styles:  (click "samples"  next to the word font to see a preview of what they look like)

Andika Basic= Calibri

Doulos SIL= Times New Roman

Droid Sans= Verdana

Droid Serif= Century

5.     Signature stamps.  If you intend to use a signature in your stamp, sign paper with marker or pen, then scan the page on your printer.  Try to adjust settings on your printer to allow high resolution scan (ie: 600dpi)

and save as a .bmp (preferred) or .jpeg

Important: use graphics software to crop the size to include only the signature (do not keep file as 8-1/2" x 11" letter size)

Once your file is ready, choose "Upload graphic" on the DIY website.

6.     Multiple/Duplicate stamps.  If you have purchased 2 or more stamps or signs and want the same message on both of them, the website allows duplication through an easy method.

Simply proceed with your first stamp ordering online.  Once you reach the last screen (Order Confirmation), there is a text box at the bottom that reads  "Enter another voucher number to order an IDENTICAL text plate… " Simply type in your second control number (enclosed in your second stamp package) to produce your duplicate text plate.  Note: it will produce two of the same exact stamps.  If you want to produce two different stamps, you will need to start from scratch at the first screen.

7.     Contact Us:  If you are still having trouble with the online ordering, please email us at orders.ca@trodat.net